|
Question |
Answer |
| How much is Shipping?
|
| We ship first class US mail and this is
our shipping rates, which are subject to change. |
|
Invoice Amount |
Shipping Charge |
| All Decals -no limit |
$2.50 |
| $5.01 - $25.00 |
$4.00 |
| $25.01 - $30.00 |
$4.25 |
| $30.01 - $50.00 |
$5.00 |
| $50.01 - $75.00 |
$6.00 |
| $75.01 - $100 |
$6.50 |
| $100 - $150 |
$7.00 |
| $150 - $200 |
$7.50 |
| Over $200 |
$7.50 |
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|
| Over 2 LBS |
Add $3.00 |
| Foreign orders |
see when item are in
cart |
| The 10 pack of
paint causes order to go over 2lbs. |
We do not ship paint
outside the US |
|
What's our phone number? |
541-337-3741
|
| Your site looks different. Everything is
new. What's Up |
We have
totally change the software we use for our storefront. The new software
is much more customer friendly and more like most other popular internet
stores like amazon.com. You can now track your orders, look at previous
orders, make a wish list and it is much easier and simpler to use. |
| I see other reproduction parts for sale
what is up with that. |
It the
parts are not from me or toycarcollector.com or usty00 or 1Redlineshop
on ebay then they are not authentic redlineshop parts. Our parts
are manufactured in the US. All the other parts are cheaply produced
parts that are nowhere as close to the original fit and look as ours.
Good rule of thumb. You get what you pay for. Here you get product
support with products that were produced right here in the good ol' US
of A. |
| How do I delete items out of basket. |
Go to Your Cart. When it
comes up you will see a remove button on the far left of the item
listed. Just click on that button. It is a big red X. |
| I did not receive an order conformation when I
ordered. |
If you did not
receive an order confirmation then what happened is your mail system
kicked it out as spam. They are generated by computer when you order,
so mail systems sometimes will kick them out as spam. It all depends on
how high you have your spam filter set. Decrease the sensitivity of your
spam filter or allow mail from your URL. |
| What types of payments do you accept? |
We accept PayPal, Visa, Master
Card, Debit Cards, Personal Check and Money orders. |
| What is your shipping address? |
2505 E. Irwin Way,
Eugene, OR 97402 |
| How do I order? |
After you have found the item
you are looking for you just add it to your cart. If you want to remove
an item you can go to your cart or basket and remove the item there. |
| Is my information that I send you safe and do you give
it out to anyone? |
Your credit card and personal
information is perfectly safe with us. We do not give out personal
information. Your credit card is not saved on our server. We do not
store credit card information. Those are only used when you order and it
is done through the credit card service host systems. They are not or
never are stored on our server. Our site is always up to compliance
standards. |
| What method of shipping do you use? |
We try to keep our shipping
cost low because of all our repeat business so we ship everything
through the US mail. Most packages take about 3 days to deliver from the
day they were shipped. |
| |
|
| Do you ship Spectra Flame Paint out side the United States? |
N0, We can not ship paint
outside the US. I you really need it bad we may be able to ship one or
two bottle to you with extra charge. |
| What type of Guarantee do you offer? |
We offer a 100% money back
guarantee. You can return for any reason. |
| Are these parts like the originals parts? |
Our parts are the closest thing
to the real parts on the market. You will not find better quality
product or as large of a selection. |
| I cant find the part I am looking for? |
Even though we are the largest
producer of Redline parts, we do not carry every part. Some parts the
demand is so low that it would not warrant making a mold and casting the
part. You can always email us and ask if you don't see what you are
looking for. |
| Do you restore redlines? |
Yes we do. The cost
starts at $30.00 and goes up from there. Just email us and ask for a
quote. Most restoration that need paint, wheels and glass run about $50. |
| I have a part that I would like to reproduce, Can you
guys made a custom product for me? |
Yes, We can make low production
runs and even make custom mold for you. |
| What other service do you offer? |
Besides, selling redline
restoration supplies, we can also make small production runs for you or
make a custom mold for you. We can also make custom decals your make
custom diecast cars for your group or club. Just email for a quote. |
| What do other people say about you products and service? |
You can check out our customer
testimonials
HERE. |
| Do I have to Log in to place an order? |
No, You can place an order with
or without logging in. If you do log in, our server will store
your name and address so you don't have to type it in again on your next
order. You can also keep track of your previous orders with our new
system. |
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|
| Do you have a brick and mortar where I can go and see
the parts in person? |
I am sorry we only sell over
the internet. If for any reason you are not satisfied with our product
we will refund you your money back plus shipping. |
| Do you offer Dealerships? |
Yes |
| Do you sell your product on Ebay? |
Be very careful of people
on Ebay who claim to be selling reproduction parts. Some people have
tried to sell their parts as Redline Shop Parts. The only two people on
Ebay that are authorized to sell our products is 1Redlineshop and
USTY00. |
| I would like to buy a color other than what you have
listed. Where can I get other colors? |
For the other colors of Hot
Wheel Redlines I suggest using Testors paints. Most of their colors are
a very close match to the enamel colors they used on their enamel paint
jobs. |
| I forgot my password and can log on |
No big deal. Just sign up
again or order with out logging in. |
| How long does it take to get my order? |
Most orders ship 2-4 days after
they are placed. Some parts may have to be made so those orders can take
up to 10 days to receive you order. Most of our parts are on hand and
there are no delays. |
| I don't trust ordering over the internet how else can I
place an order? |
You can phone an order in.
Our phone number is (541)337-3741 |
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